Frequently Asked Questions

GreenHalo integrates with suppliers of electricity, transport fuels (petrol, diesel, etc), air travel, freight and waste. There’s a built-in survey to collect staff commuting information and an upload function for mileage claims.

Data is currently being collected via five methods. GreenHalo has built links directly to some common suppliers e.g. BP and electricity providers. Once set up, data automatically pulls straight into GreenHalo. GreenHalo has set up an invoice drag-and-drop system for some common suppliers e.g. Orbit travel. Connect an internet-of-things (IoT) device e.g. water meter, electricity smart meter. The GreenHalo team can set up processes using robotic process automation (RPA). RPA is an AI tool that replaces human processing. And, of course, there’s a manual spreadsheet upload using GreenHalo’s templates. Methods 1 – 4 require no human intervention so is efficient and accurate.

GreenHalo is the most automated and intuitive carbon accounting software platform of its type for New Zealand organisations. It’s built for large corporates and SMEs and everyone has the ability to directly and automatically share their data. Our audit functionality is unique and powerful, including the automated Toitū Envirocare audit reporting. We’re 100% Aotearoa owned by Ember Technology, which has been delivering software, data solutions, AI and IT for 12 years.

You can set up different business sites or locations. We’re about to release a tagging function so you can report against customers, products, groups of sites or any other aspect you can dream up.

We are most of the way towards complying with the New Zealand Government Communications Security Bureau’s New Zealand Information Security Manual (NZISM). This is the New Zealand Government’s manual on information assurance and the security of information systems. You can read more about NZISM here.

Yes. If we can source the data in real time then it will be available for tracking and monitoring in real time. Good examples are IoT devices and RPA processing.

GreenHalo is highly intuitive so that you can get started right away and be self-sufficient. But if you need some training, we’re here to help. Contact us on 0800 GO GREEN or info@greenhalo.nz

The Pro subscription provides helpful insights.

Absolutely. You can track historic trends, slice-and-dice the data and produce reports for your Board or management team.

Our help desk is available from 8:30am – 5:00pm every day on 0800 GO GREEN or info@greenhalo.nz Our friendly help desk team would love to hear from you!

Yes. In five clicks, you can produce the data for your Toitū Envirocare audit in the exact format they require. This will save you HEAPS of time!

We prioritise your experience. If you encounter any issues while using GreenHalo you can report failures, incidents, concerns, or any other complaints related to GreenHalo by emailing info@greenhalo.nz and a member of our team will be in contact with you. Your feedback is valuable to us.

We have been independently verified as achieving SOC2 Type 1 certification by Australian cyber security firm, AssuranceLab. SOC2 certification is administered by the American Institute of Certified Public Accountants and is one of the most recognised standards in the world. It is similar to ISO 27001 certification, which is perhaps more common in Australasia.

Yes, an independent New Zealand cyber security company, Pākiki, has completed a penetration test on the GreenHalo website and web app.

All data is hosted in Microsoft Azure (ISO 27001 compliant) in two different time zones, the primary one being the Australia Southeast zone. We use one third-party application and customer data may be held for 30 days in the United States.

All data is encrypted both in transit and at rest.

We usually have a fortnightly release cycle which includes patches and any required vulnerability management as detailed in our terms of trade.

Anyone with an admin account in the product is able to add or change the privileges of users. You are in full control of the user access of your account. Role based access control is used.

Yes, we do offer an integration with popular identity management solution Microsoft Azure AD, and highly recommend using this when registering for GreenHalo. This allows for increased security as your login is authenticated through your business account. Any company policies such as multi-factor authentication therefore get applied to your authentication requirements.

Yes. This includes a communication plan for keeping our customers aware of the impact of any data breaches.

Yes, data is backed up daily. We regularly perform a comprehensive test of restoring our system from a backup in line with our policies.

Yes, and this is regularly tested.

A vulnerability scan is performed prior to each release, and we work with an independent third-party security provider to perform penetration tests and control reviews where required.